Delivery Information
Furnishing your space, delivered with care.
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Our delivery is FREE within a 50 mile radius
We average 25 to 40 deliveries a day. For fuel efficiency, we travel to a specific area on a certain day Monday through Saturday. Unfortunately, we are unable to pinpoint a time for you due to many unknown factors that our delivery staff can run into during a delivery prior to yours. Ex: difficult route into a room, rooms not prepared, weather, etc.
Delivery Cancellation
If for any reason you need to cancel or reschedule within 48 hours of your scheduled delivery date, your account will be subject to a restocking fee.
Delivery Routing Information
We route our stops first thing in morning for that particular days deliveries with the exception of Friday and Saturday. This allows us to add any additional stops that are needed as long as room on our trucks allows it. In most cases, our trucks depart the store between 9:30am and 10:00am during the week and between 8:00am and 8:30am on Fridays and Saturdays. They will continue until ALL scheduled deliveries for that day are complete. Store departure times are subject to change.
We will provide your stop number
On your delivery day, you can call us after 10:00am through the week (after 9:00am on Friday and Saturday) and we can provide your stop number to you for your truck. This will allow you to know if you will be a morning or afternoon delivery. We understand this is a major purchase and want to give you as much information as we can, but do not want to offer you information that could be thrown off by unexpected factors.
If you are located close to a border, please call to verify the day we would potentially delivery to you. See what day(s) you can expect your delivery >
Courtesy calls are made
If you would like a courtesy call on your delivery day, let your sales associate know and our delivery staff will give you a call about 10 to 15 minute prior to arriving to your home. If a courtesy call was requested, you will see it noted towards the end of your receipt.
PREPARING YOUR HOME FOR DELIVERY
Where will your furniture be placed?
Please have your old furniture out of the room prior to delivery and breakables off the wall and out of the walkway. Note: We make every effort to protect your home during delivery. Some extremely tight or difficult deliveries may require your approval before merchandise can be brought into your home. For liability and insurance reasons, our delivery staff can only move your old furniture to another room, garage, etc., with advanced notice. But we are not responsible for any damage to your property. You will be asked to sign a Liability Waiver if such request is made.
Driveway prep
Please ensure driveways, walkways up to your home are clear of vehicles, toys, etc. During the winter, make sure it is free of ice and snow. If you have a new build, please have a path for our delivery staff to get to your house without walking through mud. Please tell us about any unusually tight delivery situations such as long lanes, low wires, tree branches, etc. Our delivery trucks are large and we do not want to damage your property or ours.
PAYMENT ARRANGEMENTS
All orders must be “paid in full” or finance arrangements made before your delivery can be scheduled. Should your check be returned for insufficient funds, you expressly authorize your account to be electronically debited or bank drafted for the amount of the check plus any applicable fees. If you financed your balance, typically we do not send in the contract until all goods are delivered. Normally within 30 days of your delivery you should receive a statement from the finance company.
Double check your account info
Verify that your name, delivery address (and directions if applicable) are correct on your sales slip and preferred method of contact is on your order (check phone numbers). Advise us immediately of any changes that are needed.
