Q. What Is Your Delivery Charge?
A. All our deliveries with-in approximately a 50 mile radius are absolutely FREE. ($300 min purchase required.) That's right, the unbeatable prices you see on the sale tag includes delivery. As a result though, we only travel certain directions on certain days. Contact us for the day we travel your direction.
As professionals, we do our best to take every care possible when delivering your order into your home. It is sometimes difficult to deliver furniture and appliances due to the size of doorways, hallways, stairwells and proximity of the driveway to the home. On a rare occasion, if an item is a tight fit, we may ask you to approve our attempt to deliver your item, on the understanding that we can not be held responsible for any damage. We trust you will understand and appreciate these conditions.
All C.O.D. deliveries must be paid prior to or on delivery or pick up of the product. No exceptions. If this is not possible, ask about Westrich's financing options.
Due to our large volume, wide delivery area and unforeseeable delays (traffic, weather, difficult installations, etc.) Westrich's can not give delivery times. Our trucks are routed, loaded and leaving the dock on most days by 9:30am and they will stay out until all pieces are delivered. Once the trucks have left the dock, your stop number will be available. We can also give you a 15 minute courtesy call prior to your stop. During inclement weather, Westrich's will determine whether it is safe for our drivers to make deliveries. Customers will be contacted for rescheduling. In the case there is snow or ice, we ask that your driveway be cleared. Westrich's does not move or hook up any electronics. If you are not home or a call ahead cannot be reached and delivery can not be completed, a charge will be added for re-delivery.
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Q. What Are Your Hours?
A. Monday: 10:00 a.m. - 8:00 p.m.
Tuesday: 10:00 a.m. - 8:00 p.m.
Wednesday: 10:00 a.m. - 8:00 p.m.
Thursday: 10:00 a.m. - 8:00 p.m.
Friday: 10:00 a.m. - 8:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 12:00 p.m. - 4:00 p.m.
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Q. Why don't you sell products online?
A. Here at Westrich's, we would absolutely love to sell merchandise online to share our products and low prices with as many people as possible. Unfortunately, maintaining the standards of quality, service and price, that are huge advantages of buying from Westrich's, would be compromised.
Purchasing furniture over the Internet is much different than many items purchased via the Internet. It is impossible to know the quality and value of any item by just viewing a picture. And the cost of shipping and any incurred damage can be extremely expensive.
So, then, why do we maintain a Web site? Because it allows you to research and dive into the products and services offered before you visit our showroom. Our site also provides a forum for educating our customers about furniture and appliances and their care and maintenance. And, of course, e-mail and our web chat provides a convenient method for you, our deeply valued customer, to let us know how we can meet your needs.
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Q. What Styles Of Furniture Are Available From You?
A. Whatever your looking for, we probably carry it. We carry bedroom, dining room, living room, occasional, desks, entertainments, bedding, appliances, and even your small accessory items for your home.
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Q. What Can I Do If Something Goes Wrong With My Furniture After My Purchase?
A. We have our very own service shop that allows us to repair your furniture right here in our store without having to return it to the manufacturer. Our experienced service department, is some cases, may also be able to repair your furniture right in your home. This is a great advantage for our customers. Contact them at service@westrichfurniture.com
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