You know you can count on Westrich Furniture & Appliances even after the sale. We not only service what WE sell, but also what OTHERS sell as well. We take pride in being one of very few retail furniture stores in Northwest Ohio who provide to our customers very experienced service technicians and reupholsters with a full service shop. This sets us apart from any other furniture store in Northwest Ohio. If a question, concern, or unfortunate case arises with your furniture, we will not ship your furniture away for weeks. In some instances we can come to your home to look at it. Or if needed, we can bring the piece in and have it back to you in a timely manner. We want you to have piece of mind and confidence when making a purchase from Westrich Furniture & Appliances.
Like your car, its good to do some periodic maintenance on your furniture and you can do it yourself. See below for answers to some popular furniture care questions.
Q. How do I clean and care for my fabric or leather furniture?
A. The recommended cleaning care is chosen based on careful testing by fabric suppliers. Westrich Furniture & Appliances recommends professional cleaning when overall cleaning is necessary. For spot cleaning, it is always best to try applying compressed air or light brushing on the dirt spot with out using liquid substances. If that doesn't clean it, then check the recommended cleaning code or check with a professional cleaner.
Most of our manufacturer fabrics carry the furniture industry's cleanability code adopted in 1969. It gives the consumer information about the proper methods to clean specific fabrics. There are four letters in the code, immediately followed by care instructions. The code letters are W, S, W-S, and X.
Permanent care law labels will normally be found under the seat cushion. When spot cleaning, it is always a good idea for consumers to first pretest fabric for discoloration and shrinkage on an inconspicuous part of the furniture. When overall cleaning is required, professional cleaning will often achieve the most satisfactory results. Never remove cushion covers or arm caps for separate cleaning. This may destroy the backing, cause shrinking and color changes.
To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean, using the foam only from a water-based cleaning agent such as a mild detergent or non-solvent upholstery shampoo product. Apply foam with a soft brush in a circular motion. Vacuum when dry. Pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.
To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean using a mild water-free solvent or dry cleaning product containing carbon tetrachloride which is highly toxic. Pretest a small area before proceeding. Cleaning by a professional cleaning service only is recommended.
To prevent overall soil, frequent vacuuming or light brushing to remove dust and grime is recommended. Spot clean, with a mild solvent, an upholstery shampoo, or the foam from a mild detergent. When using a solvent or dry cleaning product, follow instructions carefully and clean only in a well ventilated room. Avoid any product which contains carbon tetrachloride which is highly toxic. With either method, pretest a small area before proceeding. Use a professional furniture cleaning service when an overall soiled condition has been reached.
Clean this fabric only by vacuuming or light brushing to prevent accumulation of dust or grime. Water-based foam cleaners or solvent based cleaning agents of any kind may cause excessive shrinking, staining or distortion of the surface pile and, therefore, should not be used.
Because leathers vary, always consult manufacturer's care instructions. Frequent dusting is the only way to clean most leathers with limited surface protection. An art-gum eraser may remove ordinary dirt. The uncoated surface readily absorbs liquids and oily substances. Stains may be impossible to remove. For the same reason, leather creams may create blotches.
Coated leathers, on the other hand, resist staining. They can be occasionally washed with a mild soap (such as castile) and water, wiped with a slightly damp cloth and buffed dry. If desired, use furniture leather cream once or twice a year.
Do not use oils, furniture polishes, or varnishes on leather because these products may contain solvents that might make the leather sticky.
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Q. The fabric on my furniture has tiny fuzz balls. What are they and how can I get rid of them?
A. "Pilling" refers to those little fuzz balls that collect on the surface of many woven and knit fabrics. It occurs when loose fiber ends escape from their yarn or thread twist. As fabrics experience abrasion through normal wear and use, these loose ends get bound together. Due to the strength of most fabric fibers, these pills are unable to break away from the fabric itself and collect on the surface of the fabric. This is normal and should be expected with some fabrics. They may be trimmed carefully with a scissors or a fabric shaver.
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Q. The cushions for my furniture have flattened.
A. Cushions will over time lose some of their firmness, much as any foam or pillow type product would under normal circumstances. You will notice some compression loss and this is unfortunately more normal in today's furniture industry. Some manufacturers have better cushions than others, but they will ALL get softer and not sit how they do when you first purchase your furniture.
BUT...Westrich Furniture & Appliances has a solution. If you wish to have a higher density foam that will remain firm for a much longer period of time, we have our own foam supplier that we can custom install cushions for you. This is not offered by any other store in the region.
Pillow back styles need occasional fluffing. Some styles also have zippers underneath for additional dacron or poly-fill. Also, occasionally flipping and rotating seat cushions (if removable) will help the wear and density of the cushion.
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Q. My reclining furniture is making marks on my carpet. How do I prevent that?
A. In order for your reclining mechanism to operate smoothly, the factory uses a lubricant on some of the metal parts. We have found that in some situations, the weight of the furniture causes the carpet nap and padding to compress, which may cause the metal parts to rub against the carpeting. This could cause the lubricant to leave discoloration on your carpet. To prevent this from settling into you carpet, you can use coasters under the legs/feet of your furniture. Check periodically to make sure the mechanism parts are not rubbing against the carpet. If you do find discolorations, you can use Formula 409 or something similar to clean it. Repeat cleaning process if necessary.
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Q. Can I spray my furniture with something to prevent it from spills and stains?
A. Yes. Westrich Furniture & Appliances can treat your upholstery with Ultrashield Protector, the world's leading protective treatment. This treatment forms an invisible shield around the fibers that allows both water and oil based stains to be cleaned away without a trace. Yet the treatment doesn't affect the look of the feel of the fabric. So your furniture is easy to maintain, easy to clean, and stays new looking longer. Visit buyultrashield.com to find out much more on this product and more on how to maintain your furniture.
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Q. What should I be aware of with my wood product?
A. Although wood has its beauty, it is far from perfect. It's the nature of wood to have knots, mineral deposits, wormholes and unusual grain patterns. Each piece is as individual as a fingerprint and will take the stain slightly differently - even two boards from the same tree. This is inherent to wood and is not a defect unless it interferes with the product giving satisfactory service.
It should also be remembered that manufacturers, striving to obtain a particular "look", incorporate wood's imperfections and other slight irregularities into the finished product. This is especially true of casual styles like country and colonial. If such production "flaws" are objectionable, then perhaps you should be looking at something more formal.
You may notice a gap in the center leaf of tables or at the ends where half-tops and filler leaves meet. Solid wood will expand and contract due to changing humidity conditions in the home. This is a natural characteristic of solid wood.
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Q. What steps can I take to make my wood furniture stay looking new?
A. Lift, do not slide, objects on finished wood surfaces. It is highly recommended to place objects on trivets, table cloths, doilies or other coverse to protect the finish. Use felt bottoms on lamps and other decorative objects especially ceramic.
Always use place-mats, table cloths, or a table pad to protect the finish on your dining furniture from plates, silverware and food containers. Anything you can not hold in your hand for the entirety of the meal is too hot to place directly on the wood finish without damage being done. For example, even the moist heat of a hot pizza box will damage the finish even if there is a multi-step finishing process.
Alcohol, nail polish, perfumes, and chemicals in plastic can cause severe finish damage. Wipe up all spills promptly. Water left over a prolonged time may cause white spots in the finish.
Most wood products have natural (un-protective) finishes; Please be advised that scratching is possible and darker stains will show this more readily; Dust with the grain of your furniture to avoid scratches from dust particles. Small mars and scratches may be touched up or covered with "Touch-Up Sticks". These may be purchased at Westrich Furniture & Appliances, Wal-Mart, Lowes, etc.
"Formica" tops occasionally can be polished with furniture polish to restore shine in top. A "catalyzed finish" is a moisture and chemical resistant finish. It is still susceptible to scratches and heat.
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Q. What if I have a question that isn't answered here?
A. Contact our Service Department at firstname.lastname@example.org, otherwise we recommend visiting the Manufacture’s website of the piece you purchased from us.
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